We regularly ask residents and family members to complete a survey that asks how the Home is performing across a wide spectrum of activities. The most recent survey was completed in July 2014, and some of the comments made are shown below.
'Corton House to me is home. Thank you for the service you give.'
'Can only say I could not be in a more comfortable and pleasant place. Can find nothing to criticise or grumble about. I am so very comfortable and contented.'
'I admire the dedication of the staff to care without condescension or impatience but with good humour and competence. The companionship is conclusive to help in raising the spirit and the ethos is enabled by the attitude and atmosphere provided by the staff – lucky us!'
'This is a very good place to be at this time in my life.'
Other recent testimonials from family and friends (April 2015):
'Our family would like to express our sincere thanks to all staff at Corton House; you have provided such wonderful care to my mother; we could not have asked for better. You have also all shown real kindness and provided care and support to my sister and myself during what has been a very difficult week. Your kindness has meant a lot to us.'
'I would like to thank you for all the care, kindness, and consideration given to my Dad. It may not have seemed that he appreciated you, in the last weeks of his life, but I can assure you that he did, he had nothing but good things to say about everybody from Head of Care, to all carers, domestics and both cooks. I would like to thank all of your for your unstinting support, I was made to feel as if I belonged to one big happy family and this made my loss a bit easier.'
'I am writing to thank you and your wonderful staff most sincerely for the devoted and loving care you have provided for my dear mother. I am particularly grateful for the exceptional care she received at the end of her life. You also found time to keep us informed of her condition, and you went to great lengths to keep her free from pain and distress. She was kept spotlessly fresh and clean throughout.'
'I thoroughly enjoyed the Garden Party on Friday and was very impressed by the lively involvement of all the staff. You were great! Thank you too, for welcoming mother so warmly. I think she is very lucky to be in Corton House.'
'Thank you all so much for making Mum feel so welcome and for looking after her so brilliantly.'